It’s our goal at Phoenix Lab to provide our clients with exemplary service that goes above and beyond their expectations. No matter where you are in the process, it’s our hope that you will find the staff at Phoenix Lab to be professional and friendly, leaving you with the knowledge that you are in great hands. Read on for some feedback from satisfied customers!
One of the things I like about Phoenix is that they provide personalized attention. If I have specific questions about a culture it’s easy for me to speak directly with the microbiologist who processed that sample. Same goes for their histopathologists, clinical pathologists, and internal medicine specialists who are available for consult any time. And when we call in we’re immediately connected to an on-site human being—none of this tiresome call center/phone menu nonsense you run into with some other organizations.
—Hank Oliver, DVM, Animal Hospital of Pasco
Phoenix Lab provides prompt, reliable laboratory results. Additionally, PCL has been a generalized partner in our delivery of veterinary medicine in the form of courier services which help to aid and expedite veterinary care for our patients. We also appreciate PCL’s ongoing support of our continuing education programs in the form of sponsorship.
—Jenna Arnaiz, DVM, Seattle Veterinary Specialists
Phoenix Laboratory has provided consistent, quality laboratory services to our hospital for over 25 years, always at a very competitive price. Their customer service is top drawer. Dr. Willis is a tremendous asset for consultation, providing friendly, precise and prompt information. Phoenix’s microbiology lab is equally helpful and we value their prompt consultation and flexibility when specific patients need something outside the lab’s routine procedures. Phoenix continues to be the gold standard in the greater Seattle area for routine veterinary laboratory services.
—Kerlin Nogle, DVM, Aerowood Animal Hospital
I have a long-standing relationship with the professionals at Phoenix Lab. They are local. They are easily reached. And I know I can always get in touch with a pathologist or internist to discuss a case. They are responsive to any and all questions.
—Richard Lester, DVM, All About Cats
In a day and age where service is rarely appreciated, and thus typically scarce, Phoenix Lab provides it at a consistent, and high, level. Working with them, and experiencing their commitment, reliability, punctuality, and accuracy, creates a positive and trusting relationship that we did not get elsewhere.
—Steve K. Coffin, DVM, Interbay Veterinary Care Center
Beyond the minimal requirements one needs from a lab, Phoenix has the desire and ability to go the extra mile. They have made additional pick-ups to accommodate special circumstances, altered tests after samples have been submitted and much more. On one occasion, a Phoenix driver called to let us know a suspicious person was loitering on our property. It is difficult for Phoenix’s competition to provide this level of service.
—Art Arnaiz, Hospital Manager, Seattle Veterinary Specialists
I feel fortunate to practice in an area that allows us to utilize Phoenix Lab twice daily pick up schedule. With today’s technology, our clients expect information that is accurate and timely, with Phoenix, we are getting verified reference results by the afternoon the same day the sample was submitted. This is important for us to quickly identify the patient’s abnormalities so we may initiate appropriate treatment. In addition they provide these excellent services with very competitive prices. By using Phoenix Lab, we consistently surprise our clients by returning blood results faster than they have experienced with their own doctors in the human medicine field.
—Mike Pfeifer, DVM, Inglemoor Animal Hospital
I would compare Phoenix Lab to going to your neighborhood hardware store or your local family physician where you feel “at home.” You get to know the great people you are working with. You still get the same quality control, the same expert advice, the same quality results, and a faster turn-around time for those results as compared to the large, out-of-town corporate labs.
Local veterinarians and veterinarian owner/shareholders asked for A.M. pick-ups to get results before the end of the day. We also asked for improvement in histopathology reading and turn-around times. The Board of Directors listened and responded, allowing us to offer better care for our clients and their pets.
You get all of this for equal or better costs as compared to the larger corporate laboratories. Who wouldn’t choose Phoenix?
—Randall L. Felts, DVM, Marine View Veterinary Hospital
