Phoenix Lab is the premier full-service veterinary diagnostic laboratory in the Pacific Northwest.
Our Mission is Well-Defined: Provide quality testing and precise results, combined with fast and reliable personalized service.
Founded in 1989, located just minutes north of Seattle in Mukilteo, WA, we are ready to serve you. Our client base now includes customers in WA, AK, ID, OR, MT and CA.
We take great pride in the high level of customer service that we provide to every client. We are also proud that we provide our premier services at competitive prices.
- High Quality Testing
- Personalized Service
- No Contracts
- Competitive Pricing
Client Services
To the delight of our clients, every call to Phoenix Lab is answered by a real person in our Client Services Department (as opposed to an automated answer system).
You may call to request sample pick up, verify the proper test to order or tube to use, extra copies of results via fax or email, or to order supplies. In addition, our representatives can connect you with our board certified Pathologists or Internists for inquiries and/or consultations. Client Services representatives are available to answer your calls Monday through Saturday from 7:00am until 7:00pm and on Sunday from 8:00 am-3:00 pm.
Outside of the Client Services hours, your call will be answered by one of our laboratory staff.
Setting Up Your Account
Creating an account with Phoenix Lab is as easy as picking up the phone. A Client Services Representative will ask you a few simple questions, such as name, address, phone, fax, and email information, etc. This information will define which pick-up service (courier or shipping) is available in your area. You may customize the reporting of your results, as well as your billing processes.
Submitting Samples/Courier Service
All supplies needed to submit your samples are provided by Phoenix Lab free of charge. Samples should be submitted in zip-lock type plastic bags, with the submission form in a separate zip-lock bag inside the main bag, to protect it from leaks in transit.
Whenever possible, your sample will be transported by our team of Phoenix Lab couriers who pride themselves on personalized service. The Phoenix Lab courier network covers select areas in Washington, Oregon, Idaho, and Alaska. When you call to set-up your account, you will receive information about the service provided in your area.
Outside our network, Phoenix Lab may contract with private local couriers, when available. For those clients who ship via US Postal Service, UPS, or FedEx, Phoenix provides a shipping reimbursement. Please observe all US Postal Service and DOT regulations when shipping liquids.
Forms
Test request forms are provided by Phoenix and can be customized at your direction. Two forms are provided for specimen submission:
General Laboratory Form
Includes species specific clinical laboratory profiles, single tests, and an extensive microbiology section.
Histo/Cyto/Associated Microbiology
Provides adequate space for your specimen description, location, and any clinical history. Including this information insures rapid accurate processing, and allows the Pathologist to more completely interpret the findings.
What kind of testing we offer
Phoenix Lab is a full service veterinary diagnostic laboratory offering complete clinical and anatomic pathology services as well as microbiology, serology, RIA, hematology, chemistry, urinalysis and a wide variety of miscellaneous tests. Phoenix Lab sends out an extensive array of tests to outside laboratories including PCR testing. Quality assurance, which includes daily quality control evaluations, external proficiency testing, and many other components, is a high priority at Phoenix Lab.
Letter of Quality Assurance.
Receiving Results/Reporting Options
Phoenix supports all possible reporting options as shown. You may choose one or a combination of several:
- Paperless electronic transmission to your Practice Management Software
- Phoenix website results portal for your personal secured access
- Fax transmission
- Phoned results
Most results will be available within 24 hours or less from the time the sample is received.
Supplies
Supplies may be ordered by calling our Client Services Department (425-355-5252 or 800-347-0043). You may also submit a Supply Order Form at the time of your sample pick-up. Supply Order Forms include items needed to collect and transport your specimens. If you do not see a collection item on this form, please call the Phoenix Lab for availability. Client education materials may also be ordered on this form. All supplies for sample submission are free of charge for Phoenix Lab customers.
To use the Supply Order Forms simply click on the link and fill out your information. If you are unable to fill out any information in your internet browser, download the PDF to your desktop and fill it out from there. Put your information in the top and put the quantity number next to the supplies you want to order. Once that is completed, click the green ‘Submit’ button on the bottom.
Please allow 3 working days for delivery. (However, in most cases, these deliveries are made by the courier the next day.) Clients outside the courier delivery areas will receive their supplies by UPS. Please allow 3-5 days for delivery using UPS.
The Supply Order Form web page is updated often. Purchasable supplies are those that are used in-clinic and not for sample submission.
Terms and billing
All accounts are billed during the first week of the month for the preceding month’s charges. Payment to account is expected within 30 days and finance charges will be applied to those balances carried beyond that time.
If you chose to use automatic credit card payment, your card will be charged on the 10th of the month. Payment options include Visa, MasterCard, Discover, and American Express. Please contact the Accounting Department for a release form to activate this service.
The billing statement includes an itemized account of each patient sample, the date of service, the patient identification reflecting the information you provide on your Test Request Form, the tests performed, and the charge.
