After several months of development, Phoenix Lab is proud to announce our new postage-paid fecal testing kits. These kits are designed to be an additional tool for veterinarians to increase client compliance by making it easy for pet owners to submit fecal samples.
- I always heard that fecal samples needed to
less than 24 hours old. Won’t mailing them take too much time?
- Our instructions do clearly indicate to submit a fresh sample, but we understand that not all pet owners will comply with this. We consulted extensively with the microbiology staff that runs all of our fecal testing, and they report that Phoenix Lab routinely receives fecal samples that are clearly quite old, and that they still identify parasites on these samples. Remember, parasites need to be hardy to survive outside the host and infect the next host!
- How much
do the kits cost?
- The cost for the kit is $4.50, plus the usual cost of the fecal test you request.
- Who pays?
How do I charge my client for this?
- The clinic will be billed the $4.50/kit fee upon ordering. The clinic will then be billed the usual test fee for the test requested, upon receipt and completion of the fecal test. We recommend that you bill your client for the fecal test at the time you send the kit home, as well as a small additional “convenience fee” to cover the cost of the kit.
- How does
my client return the kit?
- Instructions for return are printed inside the box. Once the fecal sample has been collected and packaged, the pet owner should place the kit in the provided pre-paid mailer and drop it in their mail box, or return it to any blue USPS mail box or post office.
- Who will
receive the results?
- All results will be sent to the veterinarian requesting the test, just like any other test submitted through Phoenix Lab. As usual, the client should contact their veterinarian for results.
should I use a kit, and when should I submit directly to Phoenix?
- The kit is best suited for routine fecal testing, such as new pets, annual parasite testing, fecal screens required by training/daycare/boarding facilities, follow up testing after parasite treatment, or non-urgent cases.
Cases where the patient is critically ill or has severe diarrhea should be submitted directly through the clinic with all other samples.
- I see
there is a requisition form already in the box, but that’s not the test I want.
Can I order a different test?
- Yes. To order a different test, remove the included ¼ page requisition form, fill out your usual requisition form and include it in the kit that you send with your client. See below for tests you can send with the fecal kit.
- Is this
kit only for cats and dogs?
- The kit can also be used for non-urgent
exotic fecal screens.
At this time, we do not recommend the kit for large animal quantitative fecal screenings (#1409), tritritchomonas (#1213), or any direct smear fecal testing (such as #213, #2213). These tests have different submission requirements, and the shipping time may affect the accuracy of the results.
- The kit can also be used for non-urgent exotic fecal screens.